Return Policy and Exchange policy

Return Policy

All products, once sold are non-returnable. However, exceptions will be made for faulty products provided they are reported to checkmybikeshop@gmail.com within 3 days upon acceptance of delivery. All faulty products must be returned to us in their original packaging and must be accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification. Please also give a brief description on the fault of the product(s).

• Local Return Policy– return of products will be arranged at the outlet that the product was purchased.

Exchange Policy

Once a product has been sold, it cannot be exchanged except for the following:

• Products received are different from what is stated on the invoice; i.e. wrong goods are delivered. Please note that photographs are taken of all tuned bike orders for our reference so we will be able to verify what was delivered.
• Faulty products due to manufacturer’s defects.

If the product(s) received is wrong or faulty, there will be a one-to-one exchange for the same product.

To exchange a product, please contact us within 3 days upon receiving the goods.

Please contact us within 3 working days upon receiving the goods if there should be any missing item(s) from your order. Our representative will arrange to deliver the missing item(s).

• Local Exchange Policy– exchange of products will be arranged at the outlet that the product was purchased.

All products to be exchanged have to be returned to us in their original packaging & must be accompanied with the sales invoice with the date of purchase and serial number clearly printed.

Refunds

Refunds (if applicable) exclude clothing and sales items. Only regular priced bikes/accessories may be refunded.

Refunds will only be considered if the date of delivery has exceeded the original promise date by 60 days. Refunds will take up to 14 working days to effect as we need to capture GST reversals. Vouchers cannot be exchanged for cash or used in conjunction with other promotions, hence vouchers cannot be refunded as well.  The start date of refund will be by way of an email or signed form at the store.   .

Warranty

All warranties will be based on the Manufacturer and local Distributor terms and conditions.

Please don’t hesitate to contact us with your questions and comments by e-mail us at checkmybikeshop@gmail.com